Returns & Exchanges
We want you to feel confident and comfortable in your Knix essentials, which is why we offer a 30-day window for returns and exchanges on eligible items. Please note that for hygienic reasons, certain intimate apparel must be in its original, unopened packaging to qualify.
Start Your Return
Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Choose Your Option
Select whether you would like a refund to your original payment method, a digital gift card, or a direct exchange for a different size or color.
Print and Pack
Download and print your prepaid shipping label, then securely pack your items in their original packaging or a mailer of your choice.
Ship It Back
Drop off your package at any authorized carrier location; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing